Defects, Warranties & Returns
Our defects, warranties & returns policy
Our defects, warranties & returns policy
The buyer must inspect and count all items received and note on the delivery slip any damage or shortages, as well as noting the driver’s or store person’s full name. Damage or shortages not so recorded at time of pick up or delivery may negate any claim against the seller. Should any defects or issues arise when the packs are opened on site, installation must cease. The buyer must advise the seller by phone or email within 24 hours of any such issues becoming apparent at delivery or on site. It is strongly recommended that photographs be taken and sent to the seller to support the complaint. The buyer must allow the seller or the manufacturer’s agent to inspect the goods, and if it is determined by the seller or manufacturer that the goods are damaged, faulty or incorrect, replacement material will be provided to the same point as originally arranged. The returning or disposing of faulty or damaged goods will be the responsibility of the seller.
Should replacement material not be available and an acceptable alternative not be found, the seller will refund the full purchase price of the unused material once the materials have been returned to the seller or the seller has affected the disposal of such goods. In no event shall Integra Direct be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from the installation or use of any product purchased from this site, including delays and non-availability of stock.
Due to ever changing stock levels, availability advice is correct at the time of enquiry only, and should be re-checked prior to ordering. If available, stock is secured once your payment reaches our account, or PayPal confirms receipt. If you are about to make a payment, email us to place stock on a 48hr hold
Warranties are provided by the manufacturers or the Australian agents for each particular flooring, not the seller. Any warranty claims must be made through the seller who will liaise with the manufacturer on the buyer’s behalf. Any warranty dispute by the buyer then becomes an issue between the warranty provider and the buyer. The seller may assist should the seller so choose.
1. At the date of entry, the flooring data presented on this website was provided by the manufacturers or their agents and is presumed to be correct. While taking all care, Integra Direct or Integra Floors will accept no responsibility for errors or discrepancies within this information. The manufacturers reserve the right to make changes and improvements which do not adversely affect performance or quality of the flooring, without notification.
2. Instructions on this website are based on our many years of experience in the industry, but we reserve the right to occasionally alter these instructions in an effort to improve the purchaser’s buying and installing experience.
3. The floor coverings marketed on this website are not always immediately available, and we will endeavour to update which floors are low in stock or on back order, every 3 or four days. This should be treated as a guide only. Material cannot be held without the payment in full, or payment of a holding deposit of 50% where stock is not immediately required.
4. VARIATION IN COLOUR, SURFACE TEXTURE AND DESIGN IS A FEATURE OF THESE PRODUCTS INTENDED TO ENHANCE THE NATURAL APPEARANCE OF THE FLOOR. PLANKS OR TILES MUST BE MIXED DURING INSTALLATION AND PRONOUNCED FEATURES DISTRIBUTED AT RANDOM ACROSS THE FLOOR.
Integra Direct, Integra Floors or the flooring agents and manufacturers, will not accept claims based these variations in the flooring.
Please ensure that the correct quantity, choice of supplier and colour of flooring is ordered and that you have physically viewed a sample prior to placing your order (free samples can be ordered through our website), as returns of surplus flooring or for change of mind is not possible. We strongly recommend an extra carton or 2% spare flooring to be kept aside for future replacement of damaged planks or building alterations.
TERMS AND CONDITIONS
Please be noted that there is a $100 small order fee for any order under 20m²